Contact Us

North America (NAM) Product Support

Building Management Systems (BMS)
North America Product Support Request Portal

Field Devices
productsupport.NAM-HVAC@schneider-electric.com
 

Global Product Support

Building Management Systems (BMS)
productsupport.BMS@schneider-electric.com

Field Devices
productsupport.HVAC@schneider-electric.com
 

Customer Care Center

Web Address Phone Number Email Address
Contact Customer Care for:
  • Pricing, order placement, changes, expedites, order status
  • Return Materical Authorizations (RMA) for new and unused returns
  • Warranty returns and repair services for TAC I/A Series and TAC Field Devices
  • iPortal Support
TAC iPortal +1 888 444 1311

Press 1 for orders
Press 5 for repairs
ccc.orders@buildings.schneider-electric.com
 

Repair Department

Fax Number Phone Number Email Address
Contact the Repair Department for warrant returns and repair services on:
  • Andover Continuum Products
  • Andover Continuum Software Upgrades
  • TAC Vista Products
  • TAC I/NET Products
+1 978 975 9435 +1 978 975 9600
Press 2 then 3
tacus.wlcrepair@buildings.schneider-electric.com
Logistics Team contact details for Australia/New Zealand repairs +61 2 9125 8918 (none available) Logistics.Replenishment@buildings.schneider-electric.com
 

Technical Training Services

Web Address Phone Number
Contact Technical Training Services to register for technical and product training. http://lcregistration.tac-americas.com +1 972 323 1111 x5539