How to gracefully shut down Endura Devices?

Issue

How to gracefully shut down Endura Devices?

Product Line

Pelco Video Management

Environment

Applicable Endura Device include:

  • SM5000/SM5200 System Managers
  • NVR5100/SEB5100/DVR5300 & NSM5200 Recorders
  • VCD5000/5200 Video Console Display Units

Cause

Improper Shutdown of Endura Devices may cause system corruption or hardware failure

Resolution

Also see: Lessons Learned Article #10880 - "Recommended equipment power-off and power-on order for Endura Network Video Management System."

The Linux-based Endura Devices listed in the (above) environment field can each be shut down in any of the following manners.

Graceful shutdowns

  • To gracefully shutdown from the front panel, briefly press the power button under the front bezel of the unit.
  • To gracefully shutdown from the local console keyboard/monitor or from remote SSH Session, enter the command shutdown now.
    note: To reboot instead of shutdown, issue the reboot command.
    note: Graceful shutdown will first begin to stop all running services, before finally powering off. This can take between 60 to 900 seconds or (rarely) fail to complete, requiring Non-Graceful shutdown (see below information).
     

Non-Graceful shutdown
If Graceful shutdown attempt has failed after waiting at least 20 minutes, Non-Graceful shutdown may be required. It is recommended that you contact Pelco Product Support prior to proceeding.

  • From local console keyboard/monitor or from remote SSH Session, enter the command halt.
  • Press and hold the frontpanel device power button for 5 full seconds.