The DX7100 Remote Client launches with the video upside down

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

The DX7100 Remote Client launches with the video upside down.

Product Line

Pelco Video Management

Environment

DX7100 Remote Client

Cause

This is caused by an option in the video card properties called "Rotation". The Rotation feature must be disabled before opening the DX7100 RX Client.

Resolution

Follow the following steps to disable "Rotation" on a Nvidia graphics card:

  1. Start > Control Panel (Settings > Control Panel) > NVIDIA Control Panel.
  2. Navigate Display > Rotate display > No rotation.