DS Admin does not detect a newly installed storage drive.

Issue

Storage is added to the Digital Sentry system but DS Admin > VAU > Storage Locations does not show the new drive letter.

Product Line

Pelco Video Management

Environment

Digital Sentry Software - all versions

Cause

The DigitalSENTRY Video Server service does not auto detect new storage.

Resolution

  1. Start > RUN, type in services.msc and click OK.
  2. Locate the DigitalSENTRY Video Server service.
  3. Right-click on the DigitalSENTRY Video Server service and select Restart.
  4. Once the service is restarted, open DS Admin > VAU > Storage Locations > Local Storage 
  5. Locate and highlight the newly added storage drive and verify the Activate Storage Location checkbox is enabled.

NOTE: If a storage drive is not listed in Local Storage, Make sure it gets configured correctly in Windows Disk Management.