DS XPress Hybrid Video Recorder randomly reboots multiple times per day when running AntiVirus software.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

The DS XPress Hybrid Video Recorder reboots on it's own several times a day.

Product Line

Pelco Video Management

Environment

Digital Sentry XPress v4.2.0.2
Symantec Endpoint Protection

Cause

The Symantec Endpoint Protection software is using more system resources then the DS XPress HVR can offer.

Resolution

Configure the Symantec Endpoint Protection software to exclude the following extensions.

  • XPA
  • MDF and .LDF

Exclude Scanning on the following services if your software allows it:

  • MSSQL$DS_MSSQLSERVER

 

For information on what AntiVirus software has been tested with Digital Sentry software, refer to Lessons Learned Article #9656