Spectra IV or Esprit is displaying a GRAY SCREEN with Communication Error or fatal error- Contact Pelco For Support.

Issue

Spectra IV is displaying a GRAY SCREEN with Communication Error or fatal error - Contact Pelco For Support.

Product Line

Pelco Cameras

Environment

  • Spectra IV dome drive
  • Esprit Systems

Cause

The cause may be related to the dome drives slip ring or factory programming.

Resolution

Send in for repair or replace Dome Drive. The display code of "COMMUNICATION ERROR, CONTACT PELCO FOR SUPPORT" is an error of the DOME DRIVE camera module. If the Spectra also shows Fatal error. A factory repair or replacement of Dome Drive camera module and back box is recommended.

NOTE: DO NOT INSTALL CAMERA THAT SHOWS COMMUNICATION ERROR INTO ANOTHER BACK BOX.  This will cause that back box to now show communication error.

 

Update: There will be a release for the analog firmware for the Esprit SE series. It will address the known issue of “fatal error” when there is a focus problem in low light.

Related Article

How do I send in a Pelco product for repair services?