Microsoft Windows 7 is not supported by the DX4000 Remote Agent software.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

  1. Does the DX4000 Remote Agent software support Microsoft Windows 7?
  2. DX4000 Remote Agent can connect to the DX4000 system but no video comes through.
  3. DX4000 Remote Agent shows error "Video Overlay wasn't initialized So, this program will shutdown. Please retry after system reset" on Windows 7. 

Product Line

Pelco Video Management

Environment

  • DX4000 Remote Agent software
  • DX4000 Series
  • Install DX4000 Remote Agent software on Windows 7 x64

Cause

Product Compatibility.

Resolution

Unfortunately, in this instance the DX4000 Remote Agent will not work on a Windows 7 machine as it was intended to be used on Windows XP and Windows 2000. The two options to move forward with are either DX Series Client or the DX4500/DX4600 Client software.
 
Click the link to download the DX Series Client
Click the link to download the DX4500_DX4600 Client


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