No camera control using KBD300A with DS ControlPoint.

Issue

DS ControlPoint looks for the KBD300A on COM1 by default. The problem is that when Using the KBDUSBKIT, it uses a random number that might not be COM1, resulting in no communication

Product Line

Pelco Video Management

Environment

  • DS ControlPoint
  • KBD300A

Cause

DS ControlPoint looks for the KBD300A on COM1 by default. The problem is that when Using the KBDUSBKIT, it uses a random number that might not be COM1, resulting in no communication.

Resolution

DS ControlPoint looks for the KBD300A on the COM port 1, the DS ControlPoint cache file needs to be changed to the proper COM PORT # detected in Device Manager.

Edit the controlpointcache.xml file and change the KBDSerialPort tag to the COM number that was assigned to the USB adapter.

  1. Go to Device Manager
  2. Expand Ports (COM & LPT)
  3. Locate RS-485 Isolated Port (COMx)
  4. Close Device Manager


     
Open the ControlPointCache file.
Note: Make Sure DS ControlPoint is closed before proceeding.
  1. Click Start > Run
  2. Type %appdata% and hit ENTER.
  3. Open Pelco folder
  4. Edit ControlPointCache.XML in notepad
  5. Press CTRL + F and do a search for COM1
  6. Change the COM1 to the correct COM#
  7. Save the File.
  8. Launch DS ControlPoint