DX4700/DX4800(HD) displays a black screen with a Pelco symbol for the IP cameras.

Issue

Can the DX4700/4800(HD) display live video from the server for megapixel IP cameras?

Product Line

Pelco Video Management

Environment

  • DX4700/DX4800 nonHD v1.00 and v1.01
  • DX4700/DX4800 HD Version 2.0 and higher 
  • Pelco Megapixel IP cameras

Cause

Hardware limitation

Resolution

DX4700/DX4800 non HD-

No, the max resolution the DX4700/DX4800 non HD can display is 720x480 NTSC or 720x576 PAL will show black video with a Pelco by Schneider Electric emblem.  The DX Series Client is required to view megapixel IP camera video.

Click here for the DX4700/DX4800 nonHD IP camera supported resolution.

DX4700/DX4800(HD)-

The max resolution the DX4700/DX4800HD can display is 1920x1080, any higher resolutions must be viewed by the using the DX Series Client.

Click here for the DX4700/DX4800 HD IP camera supported resolution.

 

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Where can I download the latest version of the DX Series Client?