Cannot log into the CM9760-KBD Intelligent Keyboard after rebooting/restarting the CM9700 Matrix system.


Cannot log into the CM9760-KBD Intelligent Keyboard, keyboard displays message pin already used.

Product Line

Pelco Matrix


  • CM97XX Matrix System (any version)
  • CM9760-KBD  (any version)    


Another operator already logged into the system with the pin number (Personal Identification Number) that was attempting to be used.


A pin number can only be used once, it is and needs to be unique, use a pin number that has not currently been used.

For instructions with illustration, see page 26 of the CM9760 Intelligent Keyboard manual.