The KBD300A Keyboard is not working with the CM9700 Matrix Series Switcher.
CM9700 Matrix Series Switcher
The keyboard is operating in a different keyboard mode because of incorrect dip switches settings.
Dip switches 6 and 7 on the KBD300A need to be turned on to work in conjunction with the CM9700 Series Matrix Switcher.
KBD300A Manual. See page 26.