Upgrading Digital Sentry software v7.2.30 fails with a SQL Express 2008 was not installed.... error.

Issue

When upgrading a Digital Sentry system the installation fails with a MS SQL error reporting "SQL Express 2008 was not installed so installation cannot be completed. Please make sure your hardware and operating system meet the requirements to install SQL Express 2008. Also make sure all antivirus and security apps are disabled"

Product Line

Pelco Video Management

Environment

  • DigitalSentry version 7.2.30
  • DS NVs

Cause

This is most likely caused by an error with the uninstallation of Microsoft SQL Server 2005 Management Studio Express.

Resolution

Microsoft SQL Server 2005 Management Studio Express will need to be uninstalled before
  1. Navigate to START > Settings > Control Panel.
  2. Click on Add/Remove Programs (MS Windows 7 = Programs and Features). 
  3. Uninstall Microsoft SQL Server 2005 Management Studio Express.
  4. Install DigitalSentry software v7.2.30