How to run a System Recovery on a DX8100 Series DVR/HVR?

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

How to run a System Recovery on a DX8100 Series DVR/HVR?

Product Line

Pelco Video Management

Environment

DX8100 Series - All Version

Cause

a. Windows start up files are corrupted
b. DX8100 boots to a blue screen
c. DX8100 stuck on PDB allocation

Resolution

DX8100 Recovery Instructions:

NOTE:
Before running a recovery please remember to backup your configuration settings: Export configuration settings from DX8000/DX8100 Series DVR/HVR
The recovery process require a non Memorex DVD + or - R; it will not work from a USB flash drive.
Make sure to REMOVE any USB hard drive(s) or USB memory stick from the DX8100 before you start the system recovery.
 

 

1. Install the DX8100 software image.
a. Insert the DX8100 Recovery disc into the DVD drive.
b. Restart the DX8100.
c. Enter the BIOS by pressing the Delete key when the Pelco splash screen is displayed.
d. Go to the boot menu and select Boot Device Priority, Press Enter on the Keyboard and then highlight CD/DVD.
e. Press the plus sign (+) or minus sign (-) until CD/DVD appears first in the list.
f. Press F10 and then select OK to save your changes and exit. The DX8100 will restart and prompt you by displaying “Press any key to boot from CD.”
NOTE: This prompt is displayed for only a few seconds. If missed, the unit will not boot from the DX8100 Recovery disc.
g. Press the Space bar. When the loading process completes, the End User License Agreement dialog box opens.
h. Do one of the following:
  • Click Accept to accept the licensing terms. The Warning screen is displayed.
  • Click Cancel.
i. Type Yes in the text box to agree to the recovery procedure, and then click Proceed.
j. Click Exit after the clone process is completed to restart the DX8100.
 
2. Restore the BIOS to the proper boot setting.
a. Enter the BIOS by pressing the Delete key when the Pelco splash screen is displayed.
b. Go to the boot menu and select Boot Device Priority, and then highlight SATA.
c. Press the plus sign (+) or minus sign (-) until SATA appears first in the list.
 
3. Eject the DX8100 Recovery disc.
 
4. Press F10 and then select OK to save changes and exit. The DX8100 will reboot and the PDB Initialize dialog appears. You are prompted to initialize the hard disks for use with the DX8100 database. In some cases, the System Settings Change dialog box also appears. This means NEW HARDWARE has been found which requires a reboot.
NOTE: You are prompted to initialize (format) the hard disks for use with the DX8100 database.
 
5. Pelco Database (PDB) Initialize
 
A. Upon reboot, if the PDB Initialize and System Settings Change dialogs both appear, click Yes. The unit restarts and the PDB Initialize dialog box appears.
 
B. Upon reboot, if only the PDB Initialize dialog appears:
a. Click Cancel. The Log On to Windows dialog box opens.
b. Enter the Windows operating system user name. (The default user name is DX8100ADM.)
c. Enter the Windows operating system password. (The default password is dx8100.)
d. Click OK. The system logs on to the Windows operating system.
e. Click Start.
f. Click Shut Down. The Shut Down Windows dialog box opens.
g. Select Restart from the drop-down menu.
h. Click OK. The DX8100 restarts.
 
6. Click the plus (+) sign beside the PDB Group ID box to expand the tree.
  • If you are updating an existing system and you want to save previously recorded video, select Recovery on the PDB Group ID box. All of the boxes should be yellow and Used should be selected on the individual drives.. This step saves your recorded video.


     
  • If you are installing this system for the first time, make sure to select Allocation on each of the individual disk drives in the tree. This step erases all data on all drives.

    NOTE: Pelco has no way to recover deleted Video.



     
7. Click Begin Allocation to start the database initialization. Depending on the drive configuration, the DX8100 can take up to 60 minutes to initialize the database and begin operation. The Unit will display PDB Recovery with a progress bar of blue dashes. The progress bar may not display  an accurrate time frame; therefore a period of 10 minutes for every 100 GB of storage space should be allowed for this process to complete.
 
NOTE: When the DX8100 application window appears, the database initialization is complete.
 
8. After the Pelco Database Initialization is complete; the DX8100 software will load and initialize.  Verify the date, time, and time zone settings in System setup.. This ensures that video is being recorded at the correct date and time.
 
 
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