The CM9760-KBD LCD reads Camera Denied and the matrix monitor will not switch to the camera

Issue

CM9760-KBD operators are unable to switch to certain cameras.  Other symptoms include:

  1. CM9760-KBD displays Camera Denied
  2. Logging off of the CM9760-KBD (0-Mon) then back on with a different pin number allows camera to be viewed

Product Line

Pelco Matrix

Environment

  • CM97xx Matrix Switcher All versions
  • CM9760-KBD All versions

Cause

The camera's Operator Access is set to restrict access.

Resolution

The operator access settings have been changed from default, and are set to restrict access. If the access restriction is in error, edit the configuration using System Manager software to change the operator's access.