Restore to Factory Defaults may be needed before and after firmware upgrade/downgrade of Sarix Platform Cameras and Encoders.

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

This frequently used to safely change firmware of a device from or to version 1.7.41, but may be needed to and from other versions in specific circumstances.

WARNING:

  • Failure to follow the instructions below for performing a soft reset prior to upgrading the camera will result in the user having to perform a hard reset on the camera. A hard reset requires physical access to the camera.
  • For Spectra IV IP H.264 dome systems, ExSite IP positioning systems, or any cameras with the TXB-N translator board installed, upgrading from firmware version 1.7.41 to 1.8.2 will cause the camera to lose saved presets and  patterns. Presets and patterns must be manually re-entered following the update. It is recommended that you document all patterns and presets before updating the camera so you can easily re-enter them when the camera update is complete.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Sarix Cameras running firmware version 1.7.41 or higher.
  • Endura NET5400T Series Encoders running firmware version 1.7.41 or higher.

Cause

This is due to new certifications in the firmware. The password is locked and when you install a previous version you can not log into the Sarix device.

Resolution

note: The steps in this article require a PC Workstation is equipped with Pelco Utilities and Putty.exe, and that Putty.exe is copied into a location within the Windows Path Environment Variable (i.e.. c:\windows\sytem32 folder).

Section 1 - Downgrade and Verify Issue

  1. Launch Endura Utilities v2.3.10 or higher
    note: Default EU Login Credentials are username: admin | password: admin.
  2. Select the Software Packages tab.
  3. Click Add, and then browse to locate the .ppm browse for the 1.7.41 or lower .PPM package file you are using to downgrade your Sarix Device.
  4. Return to the System Attributes tab, then select the Sarix Camera or Encoder you wish to downgrade.
  5. Right-click the Sarix Device, mouse-over Device Macros (or Device Actions in newer versions of Endura Utilities) and click Universal Update.
    note: A message will appear indicating that the Sarix Device has updated successfully, however this just means the update has been uploaded. The Sarix Device will  take some time to do a proper shutdown, restart itself, and then apply the update during the next boot up.
  6. Allow the Sarix Device to finish the update in the background and become fully Online, Synced, and Registered within the Endura Utilities System Attributes tab before attempting to access it in any way or continuing with the below steps. The Average wait time can range from 12 to 25 minutes.
  7. Once the Sarix Device is fully operational as noted above, access the Sarix Web UI by right-clicking it from within Endura Utilities and selecting Open Web Interface.
  8. From the Sarix Web UI,  attempt to Login using either the default credentials (username: admin | password: admin) or other credentials if previously altered prior to the Firmware Downgrade.
  9. If unable login to the Sarix Web UI using any known credentials, continue with the below steps to resolve, otherwise the fix in this article is not required, stop here.
     

Section 2 - Reset Camera to Factory Defaults to resolve issue
To regain access to the Sarix Web UI after the downgrade, use only one of the below two methods:

Method 1: Reset via SSH:

  1. From Endura Utilities, right-click the Sarix Device and select SSH Into...
    note: The default SSH Credentials are username: root | password: pel2899100.
    If SSH attempt succeeds (you are presented with a black Linux Prompt), proceed to Step 2.
    otherwise...
    See Lessons Learned Article #11444 to enable SSH on your Sarix Device, and then proceed to Step 2.
  2. From Linux Prompt, type the command fctrydflt (and press enter) in order to reset to factory defaults.
    note: Your Sarix Device will reset itself, including any static assigned IP Address. It is best that a DHCP Server is present on the network when performing this step, otherwise the Sarix Device in question will default to 192.168.0.20 and will need a PC with an IP Address also within that subnet range in order to access it for configuration.

or...

Method 2: Reset via Camera Reset Button:

  1. Perform a hard reset at the Sarix Device using the Pinhole-Reset-Button. Press and Hold in for 10 seconds. Camera may take 5 minutes to return to Online Status. Once the Device has come back online fully, this will allow login to the Sarix WebUI using default credentials of username: admin | password: admin.
    note: Not all Sarix Devices have this pinhole, refer to your system documentation or contact Pelco Product Support if uncertain.