How do I correct time drifting on the Endura System when the SM5000 is acting as the network time protocol (NTP) server?
The Endura System time is drifting by a few minutes. How I do re-adjust the time on the SM5000?
Pelco Video Management
All network time protocol (NTP) servers , including the SM5000, will naturally drift if not synchronizing with an external time source.
It is recommended to use a Global Positioning System (GPS) time server as the primary source for time via NTP. In a case where the SM5000 is acting as the primary time source the following steps may be followed to temporarily readjust the time.
Note: If a fail over SM5000 is in use, power it off before beginning this procedure.
- Open a web browser on a PC that has network access to the Endura System Manger SM5000.
- Navigate to https://[ip of SM5000]:10000 i.e. https://192.168.5.10:10000. If presented with a certificate warning, it must be accepted to continue.
- Login as an administrative user. The default username and password is admin and admin.
- Click on System Manager Setup Wizard.
- Click Start setup.
- Click Continue until page four (4) is reached.
- Enter the appropriate time settings on page four (4) and click Continue.
- Click Confirm on page five (5).
- Reboot the SM5000 by tapping, do not hold, the power button. After the SM5000 Pelco badge turns off, tap the power button to power the SM5000 on again.
- Wait at least ten (10) minutes to allow all SM5000 services to start completely.
- Ensure that a Microsoft Windows PC on the Endura network can successfully sync with the SM5000 via Microsoft Windows Internet Time Settings. This will confirm that NTP is running properly on the SM5000.
- At this point devices will begin to slowly synchronize with the SM5000. If an immediate time change is desired then all Endura devices will need to be rebooted. Please note that if the time is changed by more then one (1) hour an Endura recorder will reboot itself automatically.
- If a fail over SM5000 is installed, it may now be powered on again.
Also see Lessons Learned Article #10735.
Alternate method instead of powering Off the SM5000 Failover