Correct time drifting on the Endura System when the SM5000 is acting as the network time protocol (NTP) server.

Issue

How do I correct time drifting on the Endura System when the SM5000 is acting as the network time protocol (NTP) server?

The Endura System time is drifting by a few minutes. How I do re-adjust the time on the SM5000?

Product Line

Pelco Video Management

Environment

Endura System

Cause

All network time protocol (NTP) servers , including the SM5000, will naturally drift if not synchronizing with an external time source.

Resolution

It is recommended to use a Global Positioning System (GPS) time server as the primary source for time via NTP. In a case where the SM5000 is acting as the primary time source the following steps may be followed to temporarily readjust the time.

Note:  If a fail over SM5000 is in use, power it off before beginning this procedure.

  1. Open a web browser on a PC that has network access to the Endura System Manger SM5000.
  2. Navigate to https://[ip of SM5000]:10000 i.e. https://192.168.5.10:10000. If presented with a certificate warning, it must be accepted to continue.
  3. Login as an administrative user. The default username and password is admin and admin.
  4. Click on System Manager Setup Wizard.
  5. Click Start setup.
  6. Click Continue until page four (4) is reached.
  7. Enter the appropriate time settings on page four (4) and click Continue.
  8. Click Confirm on page five (5).
  9. Reboot the SM5000 by tapping, do not hold, the power button. After the SM5000 Pelco badge turns off, tap the power button to power the SM5000 on again. 
  10. Wait at least ten (10) minutes to allow all SM5000 services to start completely.
  11. Ensure that a Microsoft Windows PC on the Endura network can successfully sync with the SM5000 via Microsoft Windows Internet Time Settings. This will confirm that NTP is running properly on the SM5000.
  12. At this point devices will begin to slowly synchronize with the SM5000. If an immediate time change is desired then all Endura devices will need to be rebooted. Please note that if the time is changed by more then one (1) hour an Endura recorder will reboot itself automatically. 
  13. If a fail over SM5000 is installed, it may now be powered on again.

Also see Lessons Learned Article #10735.


Alternate method  instead of powering Off the SM5000 Failover
How to properly stop all SM5000 services on the SM5000 Failover
1.  ssh into the SM5000 Failover
2.  Type service hald stop then press Enter
3.  Type cd /etc/init.d then press Enter
4.  Type ./start_smd stop then press Enter
5.  Type screen -ls then press Enter
Message will show 
(No sockets found) 
 
How to properly start all SM5000 services on the SM5000 Failover
1.  ssh into the SM5000 Failover
2.  Type service hald start then press Enter
3.  Type cd /etc/init.d then press Enter
4.  Type ./start_smd start then press Enter
5.  Type screen -ls then press Enter
Message will show 
start_sm.Runtime
HalRuntime
2 Sockets