How to clear the DevicesOnline.dat on an Endura NET5402R-HD Decoder.

Issue

  • Changes made to devices (such as name changes) are not reflecting on NET5400 Decoder Monitor Text Overlay.
  • Other miscellaneous minor behavioral anomalies attributed to old or "stale" cache data.

Product Line

Pelco Video Management

Environment

Pelco Endura NET5400 Series Decoders.

Cause

DevicesOnline.dat is corrupt, causing the latest SM5000 information not to propagate.

Resolution

  1. Launch Endura Utilities, log in and press Search.
    note: The default login credentials for Endura Utilities version 2.2 and below is [Username: Administrator and Password: configapp], however version 2.3 and greater removed that unique login credential requirement, and instead authenticates against the standard Endura Credentials used for WS5XXX and VCD5200; The default login in that case is [Username: admin and Password: admin].
     
  2. In the System Attributes tab, right-click the NET5400 Series Decoder in question and select SSH Into....
    note: Press "Search" if you do not see the NET5400 Decoder in question.
    note: The default Linux Administrative login credentials for Endura devices is [ Username: root and Password: pel2899100 ].
    note: If you have never SSH'd into the unit before, you will likely receive the following warning prompt...

    ...click Yes to proceed.
     
  3. You are now at the root prompt. Enter the following commands, followed by the return/enter key after each line...
    /etc/init.d/decoder stop
    rm -rf /usr/local/Pelco/NET5402R/Packages/UserConfigs/DevicesOnline.dat

    reboot