Device Utility 2 will not update Sarix devices when using Windows 7- 64 bit operating system

Issue

If using Device Utility 2 it will not update the firmware to a Sarix device if using Windows 7- 64 bit  operating system

Product Line

Pelco Cameras

Environment

Device Utility 2 when used on a computer that is a Windows 7- 64 bit operating system

Cause

There is an incompatibility when using Device Utility 2 on 64 bit platforms

Resolution

If using a Windows & -64 bit platform use Device Utility 1, this will work with a 64 bit platform. If this is a problem you can use Endura Utilities to update the Sarix device.

Device Utility 2.1 or newer resolves this issue; Device Utility 2.3 is current and available for download.