How to Locate and login to an SEB5100 Storage Expansion Box

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

SEB5100 unit is not found within Endura Utilities Search, but user wishes to access an SSH session for troubleshooting.

Product Line

Pelco Video Management

Environment

SEB5100 Storage Expansion Box.

Cause

SEB5100 (Storage Expansion Box) are attached to the 2nd network interface card of the primary NVR5100/DVR5300 Endura Recorder. This is a private network between the Primary Recorder and any attached SEBs; Because of this, the SEB5100's are not searchable or locatable from within Endura Utilities or any other direct method from an Endura Workstation PC.

Resolution

To locate and SSH into an SEB5100, follow the below steps -

1. Launch Endura Utilities, log in and press Search.
note:  The default login credentials for Endura Utilities version 2.2 and below is [Username: Administrator and Password: configapp], however version 2.3 and greater removed that unique login credential requirement, and instead authenticates against the standard Endura Credentials used for WS5XXX and VCD5200. The default login in that case is [Username: admin and Password: admin].

2. In the System Attributes tab, right-click the NVR/DVR which the SEB5100 in question is attached to, and select SSH Into.

note:  The default Linux Administrative login credentials for Endura NVR/DVR/SEB units is [Username: root and Password: pel2899100 ] .

 

note:  If you have never SSH'd into the unit before, you will likely receive the following warning prompt...

...simply click Yes to proceed.



note: If you receive the following error...

Visit http://www.putty.org/ to download and then copy putty.exe into your workstation c:\windows\system32 folder.


note: If SSH fails to connect in any other fashion, the NVR/DVR may not be able to fully boot up, and you will need to connect a VGA Monitor and PC Keyboard directly at the local NVR/DVR console in order to proceed. 

 

 

3. From the Linux SSH prompt, enter the command ping -b 192.168.1.255 and press enter/return...

note: in the above screenshot example, there is no attached SEB5100. If an SEB5100 is present, one of IP Addresses replying to the ping request will be suffixed with the characters (DUP!) at the end of each line.

 

4. If an IP Address is suffixed with (DUP!) at the end, this is the IP Address of an attached SEB5100 unit. To SSH into this unit, enter the command ssh <ip address of unit> and press enter/return...use the same password as above (pel2899100).

 

You are now logged into the SEB5100, and can continue with troubleshooting as desired. For more information or assistance, contact Pelco Technical Support @ techsupport@pelco.com or by calling 1 (800) 289 9100.