Recommended equipment power-off and power-on order for Endura Network Video Management System.


Discharge all static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.


The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.


The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.


For smoothest operation, a site needing to perform full power down of an Endura System (for maintenance, moving of equipment, etc) should follow the recommended power-down/power-up order given below.

Product Line

Pelco Video Management


Site with Endura Generation 1 or 2 Network Video Management System.


Endura System Manager, Recorders, Encoders & Cameras, Viewing stations, and other devices/accessories may encounter adverse side-effects or become unsynchronized if powered off or on in non-optimal order.


note: Powering off equipment can be done several ways.

  • For PC based units (System Manager, recorders, decoders, VCDs), users may tap the front-panel power button one time. On many devices, the time it takes to properly shutdown can vary greatly, ranging from 3 minutes to 25 minutes. Pelco strongly recommends that the time be given, and the unit not be "hard shut down" unless deemed safe or necessary by Pelco Product Support. Issuing the shutdown now command from a Linux prompt works in the same manner. There are more advanced methods available should the unit not power down within 25 minutes; Contact Pelco Product Support for assistance if required.
  • For Non-PC based units (Encoders, IP-Cameras, and other Accessories), the shutdown now command via SSH/Putty (from a Windows PC Workstation) is the recommended method, although simply removing power from the unit is acceptable for these devices. The shutdown now command will put these devices into run-level 1, or "maintenance mode," but will not shut them down completely. To return them back to normal operation, they will have to be manually rebooted.
  • For Non-IP (analog) cameras, removing power by powering down the camera PSU is standard.

Recommended Endura Power-down order
note: After each step, utilize Endura Utilities right-click "Continuously Ping" dialog option in order to verify that the units have been properly powered down, before continuing to the next step. A fully "off" unit will fail to reply to the ICMP Echo Request.

  1. If Present, begin by powering off the Secondary/Failover System Manager (SM5000 or SM5200).
  2. All viewing workstations (WS5000/5200 running instances as well as any VCDs).
    note: One Windows workstation should be left on to facilitate remote/ssh/putty sessions to continue the power down (and then back up) procedure on the remaining devices.
  3. Storage Pool Member NSM5200 units
  4. NSM5200 Pool Manager units.
  5. Remaining Endura Recording Devices including SEB5100, NVR5000/5100, DVR5300, and EE500.
  6. Primary System Manager.
  7. All Cameras, Encoders, and Decoders, as well as all remaining Endura Accessory Devices such as UDI5000, GW5000, CM9700MDD-EVS.
  8. Network switches and other network accessories such as Fiber/UTP Transmitter/Receivers.

Recommended Endura Power-up order
note: After each step, Wait at least 5 (often 10, 15, or 20) minutes (so that all Linux Services can fully initialize on each device), and Utilize the Endura Utilities "System Attributes" Tab, along with the "Search", "SM Search", and right-click "Refresh Device Info" dialog option, to verify that all applicable devices within that step show the following three items: SM State = Online | Registered = Yes | Synced = Yes, before moving onto the next step.
Contact Pelco Technical Support for additional information or assistance.

  1. Network switches and other network accessories such as Fiber/UTP Transmitter/Receivers.
  2. Primary System Manager.
  3. All Cameras, Encoders, and Decoders.
  4. The Windows workstation you've left on during the power-down procedure, and are currently using for Endura Utilities verification, should now be rebooted; This is particularly important after the System Manager has been powered on, if your System Manager is also your DHCP Server (which is usually the case).
  5. NSM5200 Pool Managers, as well as NVR5000/5100 and DVR5300 Recorders.
  6. Pool Member NSM5200 units, as well as SEB5100 Storage Expansion Boxes.
  7. All remaining Devices with the exception of the Secondary/Failover System Manager (SM5000 or SM5200)
  8. Secondary/Failover System Manager (SM5000 or SM5200)

Related Article: Endura Maintenance Guide