Sarix camera only stores one snapshot on SD card

Issue

The Sarix camera is set up to store a snapshot on the SD card which is inserted in the camera when triggered by a source. The source and handler are set up correctly and the first snapshot is stored on the SD card. However, no subsequent snapshots are stored on the SD card.

Product Line

Pelco Cameras

Environment

Sarix cameras, all versions (current: 1.7.x)

Cause

The SD card is not formatted with FAT32, but FAT. When this is the case, the camera will only store one snapshot. The reason for this is that FAT does not support long filenames which are required for the snapshot process.

Resolution

Use the information in this FAQ to format the SD card correctly: Formatting Sarix camera SD cards.