Pelco Mobile DS Web Service installer errors with HttpCfg.exe was not found on a Windows XP or Server 2003 system.

Issue

When installing the DS Web Service on a Digital Sentry system running Windows XP, halfway through the install a error is reported:

"The program 'HttpCfg.exe' was not found on the system you will need to reinstall this application once you have installed Microsoft's 'Windows XP Service Pack 2 Support Tools' which includes the required HttpCfg utility. Please ensure to install the complete feature set when installing the support tools".

 

Product Line

Pelco Video Management

Environment

Digital Sentry
DS SRV
DS Web Service
Pelco Mobile
MS Windows XP or MS Windows Server 2003 32-bit

Cause

Microsoft Windows XP Service Pack 3 and Microsoft Windows Server 2003 Service Pack 2 does not include the Windows Service Pack 2 Support Tools, since the HttpCfg utility is required for the DS Web Service but not present the error is reported.

Resolution

For Microsoft Windows XP, Service Pack 2 Support Tools will need to be downloaded and installed before installing the DS Web Service.
 

  1. Uninstall the DS Web Service from Start > Settings > Control Panel > Add/Remove Programs > DSWebService
  2. Download the Windows XP Service Pack 2 Support Tools
  3. Install the Windows XP SP2 Support Tools, when prompted select the Complete Install option.
  4. Install the DS Web Service which matches the Apple or Android Pelco Mobile application version.

 

For Microsoft Windows Server 2003 32-bit, Windows Server 2003 Service Pack 2 32-bit Support Tools will need to be downloaded and installed before installing the DS Web Service.

  1. Uninstall the DS Web Service from Start > Settings > Control Panel > Add/Remove Programs > DSWebService
  2. Download and install the Windows Server 2003 Service Pack 2 32 bit Support Tools according to the instructions posted on the Microsoft Download Center web page.
  3. Install the DS Web Service which matches the Apple or Android Pelco Mobile application version.