DS ControlPoint - choppy PTZ control of cameras from DX4500/DX4600/DX4700/DX4800 recorders.

Issue

PTZ of camera stops after 2-3 seconds. Required to re-click and hold left mouse button to move for another 2-3 seconds.  This also effects the KBD300A keyboard connected to a DS ControlPoint system.

Product Line

Pelco Video Management

Environment

  • DS Control Point 7.1.90 - 7.8.91
  • DX4500
  • DX4600
  • DX4700
  • DX4800
  • KBD300A

Cause

Software issue with DS ControlPoint causes choppy PTZ control.

Resolution

Update DS ControlPoint Client to v7.9 or later

Related Articles:
Where can I download the latest version of DS ControlPoint client software?
How to install the DS ControlPoint client software