PTZ preset is not working when a video alarm is triggered

Issue

Preset isn't working, but video pops up

Product Line

Andover Continuum

Environment

  • Cyberstation
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows Server 2003
  • Windows Server 2008

Cause

If record on alarm isn't selected for at least 1 second then the preset will not work

Resolution

Try the following steps:

1. Set record on alarm for at least one second

2. Check that time between the DVR/NVR, Cyberstation and Controllers are in synch

3. Teach Cyberstations and restart Cyber

4. Ensure that none of the Cybers have an error or crash on accvideorecordingsrvc.exe, if so restart Cyber on that PC and try the PTZ alarm again

5. If this is selected then configure the video.log to gather information for PSS

For additional information, see Lessons Learned Article #4483