Fail to start communication window pops up tunneling application fails.

Issue

"Fail to start communication" window pops up tunneling application fails.

Product Line

TAC I/A Series

Environment

Niagara R2

Niagara G3

Cause

The Trend Micro antivirus program can prevent the tunneling service from starting, if no exceptions have been added to allow the tunneling service to run.

Resolution

Contact the local IT department  and request the addition of exceptions or permissions for the tunneling service to run and tunneling port to connect.