Issue
"Fail to start communication" window pops up tunneling application fails.
Environment
Niagara R2
Niagara G3
Cause
The Trend Micro antivirus program can prevent the tunneling service from starting, if no exceptions have been added to allow the tunneling service to run.
Resolution
Contact the local IT department and request the addition of exceptions or permissions for the tunneling service to run and tunneling port to connect.