After time settings have been changed, some ExtendedLog points are not being gathered. Extended logging time synchronization errors are seen in the Errors Listview.

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

After time settings have been confirmed as per Lessons Learned Article #4778, some ExtendedLog points are not being gathered. The below time synchronization errors are seen in the Errors Listview.

Extended logging time synchronization problem. The time on the workstation is less than the time of one or more controller log entries.

Product Line

Andover Continuum

Environment

Continuum

Cause

Due to the incorrect time settings previously configured, the controllers may have log events that occur in the future (as far as the Workstation gathering the logs is concerned).

Resolution

Reload the controller that has the ExtendedLog points showing this error, this will clear out the local log entries and allow the Workstation to gather new log entries.