Issue
Information to assist Product Support or to verify successful installation.
Product Line
Pelco Cameras, Pelco Video Management
Environment
- Pelco Export Player installed with Endura WS5000 application.
- Pelco Export Player included with Sarix cameras.
- Pelco Export Player exported with a CD, DVD or a stand-along file.
Cause
- Installation may not have been successful.
- Incorrect Pelco Export Player associated with exported video clips.
- Multiple Pelco Export Player's exist on the same PC.
Resolution
- Start the Pelco Export Player by double clicking on an exported video clip (.pef) located on your PC, CD, DVD or USB drive. Note: By selecting an exported video clip rather than starting the Pelco Export Player by itself helps to ensure that the .pef file to Pelco Export Player associations are correct.
- Click on View Video to load the video file and timeline.
- Click on the information icon depicted in the image below to view the current version of the Pelco Export Player.