SM5200 Reimage/Recovery Procedure

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

Product Support or Field Engineers have the need to reimage the SM5200.

Product Line

Pelco Video Management

Environment

  • Endura SM5200

Cause

Unknown condition and it is desired to reimage the SM5200.

Resolution

Important: If the solid state drives were replaced the raid array must be reconfigured prior to reimaging the unit. See LL#17942.

  1. Click here to download SM5200 USB Recovery package v1.5.1.0083.  
    For SM5200 Haswell Hardware click here   (Haswell units will have two display ports on the back of the unit as shown below).

    Click here to download SM5200 USB Recovery package v1.5.0.0063
    Click here to download SM5200 USB Recovery package v1.4.0.0050
    Click here to download SM5200 USB Recovery package v1.1.0.0129
     
  2. The following must be performed from a Windows 7 PC. Windows 10 is NOT supported. Insert a blank USB key into a Windows PC. The 4GB USB key shipped with the SM5200 may be used, otherwise most USB keys 1GB or larger will suffice if formatted as FAT16 or FAT32.
     
  3. Extract the entire contents of the SM5200 Reimage Package to the root of the key used in step two.
     
  4. Double click on the file makeboot.bat located in \utils\win32 folder on the USB key. This must be executed from the USB key, do not run it from a local hard disk drive or the PC may become un-bootable!
     
  5. Follow the on screen prompts...


    NOTE: if you encounter the error message below "Accessing physical drive: Access is denied.  Did not successfully update the MBR, continuing" then proceed to LL#11855 to resolve.

     
  6. Verify that the contents of the USB root drive contains the files below, then remove the USB key from the Windows PC and proceed to step 7.

     
  7. Power off the SM5200 if it is currently powered on.
     
  8. Insert the USB key into the front USB port of the SM5200. If you are using the Pelco-supplied USB key, ensure that the Pelco logo is facing up. It is possible to insert the Pelco-supplied USB key upside down.
     
  9. Power on the SM5200 and begin tapping the “DEL” key (once per second) to enter the Motherboard BIOS.
    note: It may take up to 30 seconds to enter the BIOS, do not press “DEL” more than once per second.
     
  10. Navigate to the Boot menu and set the correct USB device to the be the first boot device. The name of the USB thumb device will vary by brand/model, but is often labeled as USB FLASH DRIVE PMAP or USB 2.0 DISK 1.00, or the key model such as SanDisk Cruzer.

    note: Do not select the "UEFI USB device".
     
  11. Navigate to the Save & Exit tab and select Save Changes and Exit.
     
  12. The system will then start the Pelco Recovery tool. Ensure that clonezilla live with img SM5200-X.X.X-XXX-img (X is the version number) is highlighted and press the ENTER key.

     
  13. When prompted with the message Are you sure you want to continue? Type y and press the ENTER key. This message may repeat, type y and press the ENTER key again.

     
  14. The image process will begin; It will take about 8 minutes to complete the re-image process. When the process is complete the SM5200 will automatically reboot itself. Please remove the USB key before the system boots from the USB key again. If the system boots back into the USB image UI, remove the key then press ALT+CTRL+DEL to invoke another reboot.
     
  15. After the SM5200 restarts, a Linux login prompt will be displayed. Login with the username root and password pel2899100.

     
  16. Type /root/ship_prep.sh and then press the ENTER key. This process will take about 5 minutes to complete. After the script runs the SM5200 will power off automatically and the reimage process is complete.


note: If SM5000 to SM5200 migration is desired, migrate the existing SM5000 to the SM5200 by following steps 1-9 on page 29 of the SM5200 Installation Manual. After the migration is complete, attempt to access the Web UI of the SM5200 by using a supported Web Browser (IE9+, Firefox or Chrome) and navigating to https://192.168.5.10 or the IP address previously set on the System Manager. The username is admin and the password is admin unless configured otherwise.