Mapped drive must be the IIS virtual drive, not a physical mapped drive, when specifying a Network Folder as a Web Address for Windows Server 2008 and Windows 7.

Issue

  • Link test fails when selecting graphics folder path in Pinpoint Options.
  • Internet Explorer throws the following error when a graphic is launched.

 

Product Line

Andover Continuum

Environment

  • WebClient
  • IIS Server
  • Web Pinpoint
  • Pinpoint Graphics

Cause

When specifying the location of graphics files in WebClient, the share must be a virtual drive as IIS not use a physical drive.

Resolution

Use the virtual drive share name when configuring the graphic file location under WebClient in Pinpoint options.