Sarix camera version 1.7.xx crash when move from DHCP to static IP

Issue

Sarix camera version 1.7.xx crash when move from DHCP to static IP

Product Line

Pelco Cameras, Pelco Video Management

Environment

Sarix cameras

Cause

Having the wrong default gateway when changing to a static IP  cause different services to crash when the camera reboots from the change. This crashes the EV-compat and deimos firmware.

Resolution

This issue is fixed in the 1.8.xx versions or reset the camera back to default.

To download the 1.8.xx version complete the following steps:

  1. Click here to navigate to the Sarix page.
  2. Depend on the Sarix camera model, click on the Sarix model series. Overview of the camera appears.
  3. Click on Downloads tab.
  4. Click on Software tab.
  5. Click on the correct Sarix model number firmware. Firmware page appears.
  6. Click on the link under "Attachments" column to save and start downloading.