How to reimage Endura NSM5200 or Endura Express EE500 using a bootable USB Flash Drive.

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

NSM5200 needs to be reimaged to factory defaults.

Product Line

Pelco Video Management

Environment

  • NSM5200
  • EE500

Cause

An NSM5200 may need to be reimaged in one or more of the following circumstances...

  • Due to a corrupt operating system preventing unit bootup or other critical functionality.
  • Operating System Media has failed and been replaced with a new/empty media.
  • Unit was received back from Pelco Service at incorrect version and must be downgraded to match other existing NSM5200 units in Recording Pool

Resolution

This Article uses a USB Flash Drive (aka "thumb drive" aka "memory stick").
Alternatively, you may remove the Operating System Compact Flash Card from the unit and re-image using a Compact Flash Card Reader on a Windows PC Workstation by following Lessons Learned Article #11723.

note: If complete video wipe is required, execute steps in LL#11752 before proceeding.

  1. Download USB_Bootable_ghost_complete.zip.
     
  2. Download the applicable Ghost Image File for your device...
  3. Plug in compatible USB Flash Drive into a Windows PC Workstation.
     
  4. Extract contents from USB_Bootable_ghost_complete.zip onto local hard disk drive desktop.
     
  5. Launch HPUSBFW.EXE from local hard disk
    note: Some PC OS / Security Policies may require this is executed using right-click > Run as administrator.

    A. Select the correct USB key from the Device drop-down menu.
    B. Select FAT32 as the File System.
    C. Choose whether or not to use Quick Format.
    NOTES: 
    Quick Format is much faster, but will not do a check for bad sectors (See Microsoft's article 302686 for more information).
    For Windows XP, "Full" format performs steps similar to a scandisk+quick format. For Microsoft Vista and later, Microsoft Windows OS Format utility writes zeroes to every area of the drive (http://support.microsoft.com/kb/941961). Fully reformatting a USB Flash drive in this manner (with quick format not selected on Windows Vista or later OS) can reduce the lifespan of the Flash Drive, which has limited number of write operations (this can vary greatly by flash model/generation in use). See http://m.spectrum.ieee.org/semiconductors/memory/flash-memory-survives-100-million-cycles for more information.
    D. Select Create a DOS startup disk, then select using DOS system files located at:" and browse to select the "dos" subfolder which was extracted in step 4 above.
    !! WARNING !! Step E will erase all pre-existing data USB Flash Drive. Backup if needed before proceding.
    E.
    . Click Start and wait for the process to finish, then exit the HP USB Disk Storage Format Tool.
     
  6. Copy the following files (from the folder extracted in step 4 above) onto the root of the USB Flash Drive...
    • autoexec.bat (found inside the USB_bootable_ghost_complete unzipped folder)
    • Ghost.exe (found inside the USB_bootable_ghost_complete unzipped folder)
    • The Ghost Image File obtained from step 2 above.
       
  7. Plug the USB Flash Drive into the powered off Endura NSM5200 or EE500 unit.
     
  8. Turn on the Endura NSM5200 or EE500 and rapidly press the Delete key to get enter the BIOS.
     
  9. Using the arrows to navigate, visit the Boot menu.
     
  10. For Phoenix BIOS use through steps 11-12, for Aptio BIOS use steps 13-15.


    Phoenix BIOS:
  11. Adjust the Boot priority using + and - keys as seen here...

    note: Make sure the USB Flash Drive is in the "1:" position.
    note: If the USB Key is listed within the "Excluded from boot order:" list, highlight it and then press the X key.
     
  12. Press F10Y, then Enter/Return to save changes and exit. The unit will then reboot.


    Aptio BIOS:
  13. Navigate to USB Device BBS Priorities and press Enter/Return...

     
  14. Select Boot Option #1 and press Enter/Return, then select the USB Flash Drive (can differ depending on brand/model) and press Enter/Return...

  15. Press F4 then Enter/Return to save and exit. The NSM5200 or EE500 Unit will reboot.

     
  16. On boot, wait for Ghost to load.
    note: Use the arrow keys to (not the NUMBER PAD) to navigate, the TAB key to jump between elements, the Spacebar to select or deselect items, and Enter/Return to proceed through.
     
  17. Perform the following steps to begin unit re-image...

    a. Arrow up to local, then over to Disk > From Image then press Enter/Return...
    bootable9

    b. Select the Ghost Image File obtained from step 2 file and press Enter/Return...
    bootable8

    c. Select the correct target device and press Enter/Return...
    bootable7
    note: In the above screenshot, the Size(MB) of Drive 2  identifies it as the Operating System Compact Flash Media used in NSM5200 and EE500 units.
    note: No changes are needed at the final "partition review" screen, simply use the Tab key to get to the OK button (will be highlighted in white), then press Enter/Return to start the reimage.
     
  18. When the reimage is complete, reboot the NSM5200 or EE500 unit.


Related Articles