Issue with licensing.tac.com

Issue

Problems accessing the licensing.tac.com web site. Users trying to log on may get the following message:

"Invalid request. Try reloading the page"

Product Line

TAC Vista

Environment

Vista 5.x licensing website

Cause

After an upgrade to the site on Monday, Oct 8th, 2012, there have been reports of occasional problems.

Resolution

To work around the issue:

  1. Use this link instead: http://licensing.tac.com/flexnet/operationsportal/
  2. Click Login With Entitlement ID in the left side menu
  3. Try again with the same Entitlement ID.