How to create a Windows System Information report (Msinfo32.exe)


Windows System Information may be requested by Technical Support to assist with a reported issue.

Product Line

TAC Vista, Andover Continuum, SmartStruxure Solution, Pelco Video Management, Pelco Matrix


  • Microsoft Windows XP
  • Microsoft Windows 7


Unspecified cause.


  1. Press WINDOWS + R on keyboard of the Windows system that you wish to obtain the report from. The Windows key is usually located between the CTRL and ALT keys and has a picture of a flag on it.
  2. Type Msinfo32.exe and click OK
  3. The System Information tool will start. Click on File > Save
  4. When prompted, save the *.nfo file to an accessible location.
  5. Email the *.nfo file to your support representative.   

Note: This application can also be accessed from: Start, All Programs, Accessories, System Tools, System Information. Using this method will open the System Information for XP and Windows 7, 32 and 64 bit computers.