In some instances Endura Utilities will display an error when attempting to update a device. You may see an "error 500" or a "utime -a" error in the output. Selecting Device Macros → Manual Update might fail as well.
Pelco Video Management
Usually this is caused by a networking issue, but other factors may also inhibit Utilities from successfully updating the unit.
- In Endura Utilities, right click on the device and select SCP → Copy Files to
- Select the .ppm file for the unit and click Open
Enter the path (case sensitive) to save the file to:
Note: For UDI5000-CAM and UDI5000-MTRX the path is /usr/local/Pelco/SoftwareUpdate/
- SSH into the unit using the steps outlined in Lessons Learned Entry 13089.
Change to the directory containing the file:
Note: For UDI5000-CAM and UDI5000-MTRX cd /usr/local/Pelco/SoftwareUpdate/
Unzip the packages:
tar -zxvf [.ppm filename]
Delete the .ppm file to free up space on the file system:
rm [.ppm filename]
Run the update script