Under different circumstances the comm port on infinet or bacnet devices will not be assigned and show blank in their editor.
The controllers may be controlling the equipment correctly, but they can't be reloaded and communication doesn't work to and from the device.
Windows Server 2003
Windows Server 2008
This issue can happen on an upgrade where a send to database is used if the controller didn't exist previously or under other unknown database circumstances
1. Click the link to download the following TPA1498
NOTE: the TPA indicates the following at the bottom
Save the new .dmp file
Right click the NetController to reattach the Infinet controllers to -> select Import Into
Right click the NetController to reattach the Infinet controllers to -> select Send to Database Commports will be
reattached. (THIS SHOULD BE SEND TO CONTROLLER) (The previous line, Import into, brings the corrected comm ports into the db)
2. It may be necessary to make changes to the database in order to reassign the ports to the controllers.
Backup the database and send a copy to PSS for assistance
The objects can be reassigned, but the queries should be tested prior to updating in the field.