Alarm keeps playing wave file after being silenced.

Issue

When an alarm comes into Active Alarm View the wav file keeps playing after the alarm has been silenced.

Product Line

Andover Continuum

Environment

  • Alarm Enrollment
  • Event Notification
  • Wave File

Cause

  • The wave file location has been moved.
  • Alarm Enrollment or Event Notification wave file association has been lost.

Resolution

Re-point the Alarm Enrollment or Event Notification to the wave file and retest.