NET54XXT Endura Encoder reboots when switching from a color bar screen using the CM9760-KBD

Issue

  • NET54XXT encoder reboots when switching from a color bar screen to a camera using the CM9760-KBD
  • NET54XXT encoder reboots when switching between PAL and NTSC video source using the CM9760-KBD.

Product Line

Pelco Cameras, Pelco Video Management, Pelco Matrix, Pelco Transmission & Power

Environment

  • The Matrix monitor output is connected to a NET54XXT encoder input to view Matrix video through Endura.
  • Endura NET5401T, NET5402T and NET5404T
  • CM9700 Matrix Bay
  • CM9765-VMC
  • CM9770-VMC
  • CM9780-VMC

Cause

The color bar image is created by the video card (VMC) in the Matrix. The video format is either PAL or NTSC depending on the DIP switch 1 value.

Matrix video card DIP switch 1 does not match the systems power.

Resolution

Switch DIP switch1 located on the VMC to the appropriate position (ON = PAL, OFF = NTSC).