Steps to migrate existing Endura installation from SM5000 to SM5200 System Manager.

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

Database settings (users, camera names, etc) can be kept when transitioning from SM5000 to SM5200.

Product Line

Pelco Video Management

Environment

  • Existing Endura SM5000 System Manager 1.4.69.492
  • New Endura SM5200 System Manager 1.0.0.0847
  • Endura Utilities version 2.3.3 or newer

Cause

Newly installed SM5200 Database is empty from the Factory, and must be populated with previous SM5000 Database to retain any existing settings (users, camera names, etc).

Resolution

Follow this procedure for seamless transition to SM5200 for existing Endura Installations.

Migration Paths:

SM5000 Version SM5200 Version Migration Path
1.4.69.492 1.0.0847 OK
1.4.70.707 1.1.XXX and newer OK

*For SM5000's running 1.4.70.707 the SM5200 must be upgraded to 1.1.xxx or newer before migrating.

Before running this procedure it is important to disable User Account Control (UAC) if using a Windows 7 or Windows 2008 Server OS. Please see Lessons Learned Article #7321 for information on how to disable UAC.

Refer to the Endura SM5200 System Manager Installation Manual C4687M-A, page 29.
All SM5200 Documentation is available at the SM5200 Product Page on Pelco.com.

Notes on Data Migration Procedure:

  • The default administrator username and password must be reset to [Username: admin Password: admin]
  • USB Flash Drive and a Microsoft Windows® PC (on the Endura network) are required. For best results, utilize the Pelco Flash Drive which ships with every SM5200. 
  • Before proceeding, downloaded and install the latest version of Endura Utilities
  • Data migration does not include network settings, or settings for features new/specific to SM5200, which must manually configured.
  • The SM5200 should be configured with the same IP address as the SM5000 and have DHCP enabled (if desired) prior to the data migration.
  • Pelco recommends the previous SM5000 unit is kept online until the SM5200 has been fully configured. Refer to the SM5200 System Manager Configuration manual for assistance.

To transfer Endura data and settings from SM5000 to SM5200:

  1. Connect the USB Flash Drive to the Microsoft Windows® PC on the Endura network.
  2. On this same PC, Launch Endura Utilities and login (default Endura credentials are admin/admin).
  3. Within the System Attributes tab, right-click the SM5000mouseover the System Manager Actions menu and then click the "SM Backup..." dialog selection.
  4. Browse to select the USB Flash Drive as the backup location, and click OK.
    (note: This will create a "UtilitiesBackup.tgz" file and place it onto the flash drive inside a folder named using the IP address of the SM5000.)
  5. Minimize or close Endura Utilities, and then copy (from Windows) the "UtilitiesBackup.tgz" file into the root directory of the USB Flash Drive.
  6. Safely Remove the USB Flash Drive from the Microsoft Windows® PC, and connect it to the SM5200 (for best performance, rear-USB ports are recommended). If you are using the Pelco-supplied USB key, ensure that the Pelco logo on the key is facing up.
  7. Power on the SM5200. If the message "Remove disks or other media. Press any key to restart" appears press the spacebar on the keyboard. After a short boot process, the four lights on the right side of the unit’s front panel (unit status, network port 1, network port 2, and software status) will turn solid amber, indicating that the system is importing the SM5000 database it found within the "UtilitiesBackup.tgz" file. This process may take several minutes.
  8. When the software status light turns off, this indicates the migration process is complete. Remove the USB Flash Drive before the SM5200 reboots, which happens 30 seconds after the software status lights turn off. 

IMPORTANT NOTE: The USB Flash Drive must be removed within this 30 second window, before the SM5200 begins its next bootup process. If this window is missed, do not remove the USB Flash Drive during SM5200 bootup.

After SM5200 has fully rebooted (10-18 minutes), the Data Migration procedure is complete, see the SM5200 System Manager Configuration manual for help configuring network interfaces and other SM5200-specific settings.

NOTE: Upon completing the data migration process, the SM5200 creates a file called ".sm5000-migrated" within the root directory of the USB Flash Drive, which prevents any SM5200 from attempting to import the "UtilitiesBackup.tgz" file (in order to prevent accidental/multiple Data-Migrations if USB Flash Drive was not removed at step 8 above). If Data Migration fails, or the USB Flash Drive is needed to transfer data to another SM5200, simply delete the ".sm5000-migrated" file from the USB Flash Drive before re-attempting Data Migration Procedure.