Remove old and or disabled Alarms from Alarm Pane

Issue

  • Remove old and or disabled  Alarms in Alarm Pane
  • Disabled alarms by system
  • Contex menu alternative greyed out

Product Line

SmartStruxure Solution

Environment

StruxureWare Building Operation version 1.2 or higher

Cause

In the Workstation, old alarms are showing in the alarm pane. Recheck does not remove, and only option left is to Hide, the same goes for disabled alarms. Is there a way to erase or scrub these 8 month old alarms?

When checking disabled alarms there are a lot of alarms that has been disabled but no one has disabled any alarms. When right click on the alarms to get the contex menu most of the alternatives are greyed out

First check the disable cause to see what made the alarms to disable, if its "user" a personal has disabled them but if it's "system" the system has automatically disabled them because the alarm object has lost its monitored value.

Resolution

Alarms in alarm view

Check the source path on the alarms, do they point to actual alarm objects?

If the alarm objects that triggered the alarm in the first place still exist, you should be able to disable them then just enable them again. If you cannot, use the disable button in the alarm viewer then you can use the Disable alarm property in the editor (assuming version 1.2 or higher). If you can’t disable them then try to trigger them back and forth once.

If the alarm objects don’t exist anymore, create alarms that would fit the source path, then just trigger those. After that it should be safe to delete the alarm objects again. Basically the alarms you create will take ownership of the old alarms in the viewer.

Also, add the column Type in the alarm viewer and see what type they are. It would be helpful to know what the Source path and System alarm id (if there is one) are. Remove old Alarms in Alarm Pane

Disabled alarms

If the monitored values are not used anymore delete the alarmobject that monitors the value
If this is not enough make sure the path exist in the system, it can be needed to recreate the alarm in the correct path meaning the folder structure need to be recreated.
 


There is also the choice of right clicking on the Alarm which gives the following menu:

From this menu, one can Disable the alarm or alternatively, Hide the alarm. To view Hidden or Disabled alarms once they are not shown in the Alarms window, select one of the two Icons from the Alarms window icons as show below: