NOTICEPOTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.
The date on a Sarix-based Camera or Encoder may become incorrectly set for December 31st 1969 on bootup (which shortly after advances to January 1970), usually after NTP configuration or network changes.
Endura Systems can also display symptoms which include loss of NSM5200 video recording or incorrect video retention patterns (gapping in video, or newer video being deleted sooner than older video), inability for Sarix Camera/Encoder to properly achieve stable Registration/Synchronization with System Manager, and even loss of Live Video viewing within WS5000/5200.
Pelco Video Management
- Pelco Sarix-based Network Cameras and Encoder models all versions.
- Endura SM5000/5200 all versions.
- Endura NSM5200 all versions.
Sarix Platform Cameras and Encoders do not have the capability to keep time on their own, and will default to December 31st 1969 if an NTP Server is absent or cannot be queried when the Sarix Device powers on, reboots, or otherwise fails to retrieve NTP Synchronization during normal operation.
This can be caused by an overloaded NTP server or windows based time server.
Turn off NTP if not required.
Use Meinberg NTP see Related Topics
Note: Step 1 may be unnecessary if all Endura devices already point to the correct NTP server.
Note: Step 1 will push the server IP address change to all Endura devices on the system and will prompt a reboot on Endura recorders if the time difference is more than an hour.
1. Configure all Endura devices to point to a valid NTP server.
1.1 In the setup screen of the WS5000 software, select the System Configuration tab.
1.2 If the Time server IP field doesn't contain the System Manager's IP address, enter the appropriate address and click the Apply button. Many NTP Servers/Devices are not able to consistently respond to the amount of traffic and requests on a large Endura Network. It is recommended to change the SM5000 so that it alone synchronizes with your NTP Server/Device, whilst leaving the rest of Endura to sync with the SM5000. See Lessons Learned Article #10735 for details on doing this.
2. Verify that all Sarix cameras and encoders ntp.conf file are pointing to the correct IP address of the NTP server from step 1.
2.1. ssh enable the affected camera or encoder. See Lessons Learned Article LL#11444
2.2. ssh into the affected camera or encoder. See Lessons Learned Article LL#13089
2.3. type more /etc/ntp.conf If the server address matches your NTP server address then proceed to step 3 and reboot the Sarix camera or encoder otherwise continue to step 2.4 and create or modify the ntp.conf file.
3. Reboot all Endura cameras showing the 1969 or 1970 date.
4. After the cameras come back online, verify the date and time of each one
4.1. Right click the camera in Endura Utilities and select SSH Into
4.2. Type date and press the Enter key to display the time and date.