What user accounts can search/playback video from DS ControlPoint when connected to a DX4104?

Issue

Cameras show live video in DS ControlPoint but a red circle when in search/playback.

Product Line

Pelco Video Management

Environment

  • DX4104 Series DVR
  • DS ControlPoint

Cause

When adding a system to DS ControlPoint, need to log in with proper user credentials.

Resolution

Power or Admin user account is required for search/playback access on DS ControlPoint connected to a DX4104 DVR.