No Tie Lines Error When Trying to Pull Up Endura Cameras

Issue

When trying to pull up an Endura camera through a Matrix system using the UDI5000-MTRX the error "No Tie Lines" is received.

Product Line

Pelco Video Management

Environment

Endura UDI5000-MTRX in MDD mode All Versions

Cause

  • Bad cabling
  • Misconfiguration of logical numbers

Resolution

note: The examples used for this article are taken from a Lantronix UDS2100 and a Matrix CM9700. Documentation for the UDS2100 can be found here.

There are a few reasons why the "No Tie Lines" error could be received.

Things to check:

  1. Ensure that monitor that has been given a logical number via the Workstation software has been assigned to the connection on the UDI5000-MTRX.
  2. Verify that the cables are plugged into the proper places. In this example, taken from the System Manager program for a CM9700, the MDD has been assigned to port 7 and the Tie Line has been assigned physical port 16

     

This means that the cable coming from the Lantronix device should connect to SERCOM port 7 on the CC1 and the Tie Line should connect to port 16 on the Matrix bay.

Numbering on the back of the CC1 is like so:

Numbering on the back of the Matrix bay is like so:

 

 

 

       3.    Cabling between the Lantronix device and the CC1 can easily be done incorrectly. Although the connection at the CC1 takes an RJ45 it is different from a network cable. Therefore, a regular network cable will not work. Also, take note of the pin positioning- it is opposite from that of a network cable.

 

 

The following shows the pin-out for a Lantronix UDS2100 and how it would connect to the CM9700-CC1.