Pelco Mobile displays red X's in camera selection menu.

Issue

Pelco Mobile displays red X in camera selection menu on cameras connected to the DS SRV.

Product Line

Other, Pelco Cameras, Pelco Monitors, Pelco Video Management

Environment

  • Pelco Mobile app 1.2
  • DSWeb service 1.2
  • DSSerenity and DSFrameServer services.
  • DS SRV 7.3 and above.

Cause

Configurations have been made to the DS SRV and or Digital Sentry, and the Pelco Mobile will not dynamically refresh.

Resolution

Close the Pelco Mobile App and restart the application. In some cases the DS SRV will need to be rebooted also.