How to disable the Endura SM5000 Event Arbiter Service.

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

Endura SM5000 Event Arbiter Service is deprecated, and should be disabled.

Product Line

Pelco Video Management

Environment

SM5000- All versions

Cause

The event arbiter service can delay the delivery of alarm notifications and on some occasions will not deliver the alarm notification at all. By disabling the Event Arbiter service, it allows the alarms to be sent directly to a Workstation or VCD without delay.

Resolution

To disable through the SM5000 web interface:

  1. Open the SM5000 web interface and login [Default= Username: admin | Password: admin]
  2. Click on Servers
  3. Click on Event Arbiter
  4. Click on Stop Event Arbiter

To disable through the SM5000 CLI:

  1. Launch Endura Utilities, log in and press the Search button.
    note: Endura Utilities versions 2.2 and lower login credentials are [Username: Administrator | Password: configapp].
    note: Endura Utilities versions 2.3 and greater authenticate using standard Endura Credentials, [Default = Username: admin | Password: admin].
  2. Locate the SM5000
  3. Right click on the SM5000 and choose SSH Into [Username: root | Password: pel2899100]
  4. Enter service eventarbiterd stop

If running version 1.04.0055 and above:

1.    Edit the config.pm file by entering the following: vi /home/pelco/devicemanager/config.pm

2.    Check the value of our $EventArbiter =

3.     If the value is "false" leave it as is. If the value is "true" enter insert mode by pressing the letter i and then change the "true" to "false"

4.    Get out of insert mode by hitting the Esc key

5.    Save and close the file by entering :wq (To close without saving enter :q!)

 

If running a version below 1.04.0055:

1.    Edit the start_sm file by entering the following: vi /etc/rc.d/init.d/start_sm

2.    Check the value of our $EventArbiter =

3.     If the value is "false" leave it as is. If the value is "true" enter insert mode by pressing the letter i and then change the "true" to "false"

4.    Get out of insert mode by hitting the Esc key

5.    Save and close the file by entering :wq (To close without saving enter :q!)