Easy Evidence fails to export video on MasterControl DVXi to CD\DVD drive.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

When clicking on either the easy evidence icon in the bottom right or the Easy Evidence button you receive the following error:

Easy Evidence Error

Product Line

Pelco Cameras, Pelco Video Management

Environment

MasterControl v4.3 DVXi

Cause

Hardware configuration related to the 'Joe board' motherboard. This can be confirmed two ways.
 

1) Rear of  DVR has no PS2 ports.
2) Rear of  DVR has both VGA and DVI ports.

Resolution

 

  1. The workaround for this is to change the destination in the Easy Evidence Configuration to the USB drive by right-clicking on the Utilities Icon in the bottom right corner and selecting Easy Evidence Configuration (screenshot below) changing the Copy Destination to the Removable Drive.
     
  2. The other solution is to export first to the E: drive and then copy the file manually to the CD-R use Windows.
     
  3. Double-click the CD drive in My Computer and select the link Write these files to CD.
     

Easy Evidence Configuration