Endura Scripts list in the UDI5000-MTRX web interface is blank

Issue

Although there are scripts configured in the Endura Workstation software none appear in the dropdown menu in the web interface for the UDI5000-MTRX.

Product Line

Pelco Video Management

Environment

  • Endura UDI5000-MTRX version 1.1.0.0229
  • Endura Workstation software (WS5000, WS5200)

Cause

When the number of scripts configured in the Endura Workstation software is equal to 10N +1, for example, 11, 21, 31, etc..., the UDI5000-MTRX is unable to display them.

Resolution

Update UDI5000-MTRX to version 1.2.0.0030 or higher.

To resolve this issue, either delete or add a script in the Endura Workstation software, so that the total number of scripts does not equal 10N +1 (ie. 11, 21, 31, etc...).