DigitalSENTRY DSSRV Warranty

Issue

The DSSRV comes with a warranty. Each Pelco product has a different warranty.

Product Line

Pelco Video Management

Environment

DigitalSENTRY DSSRV 

Cause

What is the warranty period if there is a hardware failure on the DSSRV?

Resolution

The DS SRV recorder comes with a three year warranty from purchase date. More information about the warranty can be found below or at this link.

Warranty Information

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco's liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must obtain a Repair Authorization number (RA) by either completing the online Repair Authorization Request tool or contacting Pelco at (800) 289-9100 or (559) 292-1981 and providing the following information:

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Goods returned for repair should be clearly identified with the assigned RA number and freight should be prepaid. Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

A service for North American customers, the online Repair Authorization Request tool is designed to expedite service and repair for your video security equipment. For customers outside of North America, please refer to our Worldwide Service Centers to receive local support.