When registering a Sigma CE device, the unlock code is not accepted.

Issue

When registering a Sigma CE device, the unlock code is not accepted.

Product Line

Satchwell Sigma

Environment

Sigma CE

Sigma PE

Cause

When registering a Sigma CE device, the unlock code is not accepted

Resolution

When the 16 digit unlock code is inputted, ensure the spaces between each set of 4 characters are also entered.

e.g. B6E8 1234 0789 7AB4