Red Background on Alarms in DS ControlPoint.

Issue

Alarms appear in DS ControlPoint with a red background behind them.

Product Line

Pelco Video Management

Environment

DS Control Point
Digital Sentry

Cause

This is caused by alarms that have been cleared from another DS ControlPoint client.

Resolution

Alarms with a red background in DS ControlPoint can be safely ignored. They can be cleared by following these steps:

  1. Click on Setup in DS Control Point
     
  2. Click on Alarm Popup
    *If set to disabled clicking on it will enable and allow to proceed to the next step
     
  3. Make sure Clear All Alarms is checked
     
  4. Click on the Alarms tab
  5. Click the Clear Alarm button