Valid access events not showing up in Event Viewer, List Views or Door AccessEvents tab.

Issue

Valid access events not showing up in Event Viewer, List Views or Door AccessEvents tab.

No issues with other events such as Invalid Attempts, Momentary Unlock etc

Product Line

Andover Continuum

Environment

CyberStation

CX9900

CX9702

CX9680

ACX5720

ACX5740

Cause

  1. Department point associated with door has been deleted.

As of CyberStation 1.94 the point must be removed from the department point field of all doors before it can be safely deleted.

     2.   A department point has been configured at a door using a point that resides in a controller that is in a different Continuum network.

Resolution

1. Assign a department point to the door, note that it does not have to be the original point that was deleted, any point will do.

2. Remove the department point from the door.