Issue
Valid access events not showing up in Event Viewer, List Views or Door AccessEvents tab.
No issues with other events such as Invalid Attempts, Momentary Unlock etc
Environment
CyberStation
CX9900
CX9702
CX9680
ACX5720
ACX5740
Cause
- Department point associated with door has been deleted.
As of CyberStation 1.94 the point must be removed from the department point field of all doors before it can be safely deleted.
2. A department point has been configured at a door using a point that resides in a controller that is in a different Continuum network.
Resolution
1. Assign a department point to the door, note that it does not have to be the original point that was deleted, any point will do.
2. Remove the department point from the door.